FAQ

  1. What makes Unmatched Jewelry different from other online jewelry stores? At Unmatched Jewelry, we pride ourselves on offering affordable pieces that are truly one-of-a-kind. Each item in our collection is carefully selected to ensure it stands out with its unique design and exceptional quality. Plus, being a family-owned business means you're not just buying jewelry; you're joining our extended family.

  2. Are your products ethically sourced? Absolutely. We understand the importance of ethical sourcing, and we are committed to working with suppliers who adhere to responsible practices. Our gemstones are sourced from reputable sources, and we strive to maintain transparency and integrity throughout our supply chain.

  3. Can I request custom pieces? We love bringing our customers' visions to life! While we don't offer full customizations at the moment, we do welcome requests for modifications or personalized touches on existing designs whenever possible. Just reach out to our customer service team, and we'll do our best to accommodate your needs.

  4. Do you offer international shipping? Yes, we ship our jewelry worldwide! Whether you're in Europe, Asia, or Australia, we'll ensure your order reaches you safely and securely. Please note that shipping times and fees may vary depending on your location.

  5. What if I'm not satisfied with my purchase? Your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, please contact us within 30 days of receiving your order, and we'll be happy to assist you with returns or exchanges. Your happiness is our guarantee.

  6. Do you have any sustainability initiatives? We're committed to reducing our environmental footprint wherever possible. That's why we use recycled materials for our packaging and strive to minimize waste throughout our operations. Additionally, we're continuously exploring new ways to make our practices more sustainable without compromising on quality or affordability.

  7. How often do you release new designs? We're always on the lookout for inspiration and new trends in the world of jewelry. While we don't have a set schedule for releases, we regularly add fresh designs that constantly change to our collection to keep things exciting for our customers. Be sure to follow us on social media and sign up for our newsletter to stay updated on the latest arrivals!