Returns and Exchanges

Return and Exchange Policy

At Unmatched Jewelry, we want you to be absolutely thrilled with your purchase. If for any reason you're not completely satisfied, we're here to help make things right.

Our Promise to You:

  • 30-Day Satisfaction Guarantee: If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of receiving your order.

  • Hassle-Free Returns: We strive to make the return process as simple and convenient as possible. Just contact our friendly customer service team, and we'll guide you through the steps to initiate your return or exchange.

  • No Questions Asked: We believe in trust and transparency. You don't need to provide a reason for your return or exchange. Your satisfaction is our priority, plain and simple.

How to Initiate a Return or Exchange:

  1. Contact Us: Reach out to our customer service team via email or phone within 30 days of receiving your order to request a return or exchange.

  2. Pack Your Items: Securely package the item(s) you wish to return or exchange, including all original packaging and tags.

  3. Send It Back: We'll provide you with a prepaid shipping label to make the return process hassle-free. Simply drop off your package at any designated shipping location.

  4. Receive Your Refund or Exchange: Once we receive your returned item(s) and inspect them for quality assurance, we'll process your refund or exchange promptly. Refunds will be issued to your original form of payment, while exchanges will be shipped out as soon as possible.

Conditions for Returns and Exchanges:

  • Items must be in their original, unused condition with all tags and packaging intact.
  • Personalized or customized items are not eligible for return or exchange unless they arrive damaged or defective.
  • Shipping fees are non-refundable unless the return or exchange is due to an error on our part.
  • We reserve the right to refuse returns or exchanges that do not meet these criteria.

Your Trust Matters:

At Unmatched Jewelry, we value the trust you place in us, and we're committed to providing you with an exceptional shopping experience from start to finish. If you have any questions or concerns about our Return and Exchange Policy, please don't hesitate to contact us. Your satisfaction is our guarantee.

Thank you for choosing Unmatched Jewelry.